About Us

About Us

Ramsdens is a diversified, financial services provider and retailer, operating in the four core business segments of foreign currency exchange, pawnbroking loans, precious metals buying and selling and retailing of second hand and new jewellery. Headquartered in Middlesbrough, and from roots that can be traced back to the 1970s, the Group operates from over 160 stores within the UK (including 2 franchised stores) and has a growing online presence.

VIDEO: The Ramsdens Way - Background to where we have come from and where are we going:

VIDEO: Peter Kenyon, CEO, in conversation with Downing LLP:

Ramsdens is fully FCA authorised for its pawnbroking and credit broking activities.

Ramsdens grew significantly between 2009 and 2013, investing heavily in the Ramsdens brand, its core service lines and store estate. Following a change in market conditions, including a material fall in the gold price, the management team reacted decisively to focus on cash generation from the existing store estate.

In 2014, a management buyout facilitated the retirement of the Smith family owners and provided the funding that enabled the Group to repay its bank debt at the time and management to update its strategy. Since the MBO, the Group’s strategy has focussed on growing profits from the existing store estate through investment in the foreign currency exchange and jewellery retail segments, acquiring pawnbroking loan books and optimising cash generation with the ultimate aim of creating a well balanced, resilient business from which to generate further growth, both organically and by acquisition.

The Directors believe that the Group’s key strengths are:

  • a good record of cash generation and a strong balance sheet;
  • an experienced and motivated senior management team with a clear growth strategy;
  • a recognised brand benefiting from significant investment including sports sponsorship and TV advertising;
  • a diversified and complementary offering of products and services appealing to a broad demographic;
  • a well invested branch estate and central infrastructure to support growth, including a market leading IT system; and
  • a large, growing and high repeat customer base.

Our diversified income streams and our strong financial base have allowed the Group to trade through the pandemic successfully. We believe we have made good progress as a business since the Group’s IPO in 2017 and are well positioned for the future particularly with regards to our well-invested staff development and our pipeline of new stores.

The Board has continued optimism for the future and confidence in our ability to deliver on our growth strategy for the long-term benefit of all our stakeholders.

About Ramsdens